Shipping and return policies for Symmetry Recordings

Shipping Info

We dispatch all orders within 24 hours Monday-Friday

U.K 1-3 working days
We quote three working days for orders dispatched to the UK. (On Demand orders will take a little longer, usually 3 - 6) Should you not be at home when a delivery is attempted, your postman should leave an attempted delivery slip and your package will be returned to your local post office awaiting collection. If you do not collect your parcel it will be returned to us, we will then contact you before re-shipping your item. We will charge a postage fee to re-send items which have been returned to us. Please make sure someone is home to receive the package – most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination. You can contact us anytime regarding your order, but will not consider a parcel missing until 21 days have elapsed.

International 5–14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us any time regarding your order but we request you wait 25 days for EU countries and 35 days for non-EU countries before action will be taken.

Return Policy

CANCELLATIONS & RETURNS

Can I cancel my order?
Yes you can cancel your order within 14 days of placing it. You will be required to return your order via a 'Signed For' delivery service and are responsible for the goods arriving back undamaged within 14 days of cancellation. Providing the item is returned to us in its original condition, we will refund you the cost of the order.

We offer a returns policy for all physical items.
If you need to return your item for any reason please get in touch to isha@symmetryrecordings.co.uk within 14 calender days of receiving your order.

If your order is damaged or sent in error we ask you to ship the items back to us for exchange and we will cover the cost of postage both ways. Please return goods using a 'Signed For' service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost and we will cover the cost to ship your exchange item back to you.

All goods must be returned in 'as new' condition free from any defects and in original packaging.

Tickets/Downloads
Tickets and downloads are none transferable / returnable. If you have any questions relating to ticket and download purchases please contact isha@symmetryrecordings.co.uk